how to order, faq's & information

my online shop uses a paypal check out system. I do not see your card details as it is all processed on Paypal's secure server. you do not need to have a Paypal account to purchase through paypal just a valid debit/credit card. it really is quite easy.
 
How to order

1. Choose the product you would like to purchase
2.Click on 'add to cart ' button.
3. This will take you to a paypal page showing you what is in your shopping cart. You can proceed to the checkout or return to continue shopping and add further items.
5. You will receive a confirmation email from Paypal once payment has been accepted and i will contact you to advise on delivery.


IF YOU WOULD PREFER TO PAY By  Bank Transfer , PLEASE EMAIL ME TO RESERVE ITEM/S FIRST. Local friends, I am happy to arrange drop off or collection.

IF YOU WISH TO ORDER MORE THAN ONE ITEM PLEASE EMAIL ME TO RESERVE THE ITEMS AND I WILL SEND YOU A SPECIAL ORDER BUTTON WITH ADJUSTED POSTAGE

Postage
Postage of £2.95 to uk addresses, for the rest of the Europe or worldwide please email for postal quote.
please note that i aim to despatch items within 1 - 3 days.


Items to the U.K. are sent by  Royal Mail 1st class delivery.

Items to the rest of Europe  and other destinations (worldwide) are sent  by Air Mail/Airsure which takes 3 - 5 days and can be tracked or international signed for depending on the country.

Packaging

I use minimal and simple packaging to reduce waste. Brooches are wrapped in tissue, tied with hemp twine and slipped into a small manilla 'seed' style  gift envelope. These are then posted to you in plain manilla envelopes. Occassionally i may need to use bubble wrap for extra protection and this will be recycled bubblewrap that i have saved from parcels I receive.

Returns
I hope you will be delighted with your 'sweetmyrtle' purchase. however if you are not satisfied please inform me within 7 days and return the item within 14 days in their original packaging, in a secure parcel, in original condition and with proof of purchase. I will then arrange a replacement or full refund. I am not able to refund postage unless the item is being returned due to damage.

Descriptions.

Please note that all items are individually hand-crafted and all sizes given are approximate.

Postcards, cards and photographic images have been represented colourwise as faithfully as possible, but please be aware that colours on individual screens may vary.